Winmatch Privacy Policy

Winmatch collects personal data that users provide directly during registration, verification, and account activity. This information is processed solely for the purposes of delivering and improving services, meeting legal obligations, and maintaining platform security.

Types of Personal Data Collected

The following categories of information may be collected:

• Full name and date of birth;
• Contact details, including email address and phone number;
• Government-issued identity documents for KYC (Know Your Customer) verification;
• Financial information, including payment method details and transaction history;
• Device and usage data, such as IP address, browser type, and session activity.

Protection Measures

Winmatch applies both technical and organisational safeguards to protect personal data from unauthorised access, alteration, or loss. These include:

• Encryption of data in transit and at rest;
• Restricted internal access on a need-to-know basis;
• Regular security assessments and system monitoring;
• Secure data storage practices aligned with industry standards.

User Rights

In accordance with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, users are entitled to:

• Access the personal data held about them;
• Request corrections to inaccurate or incomplete information;
• Request deletion of their personal data, subject to legal retention requirements;
• Withdraw consent for data processing where consent is the legal basis.

Requests relating to data rights may be submitted through the platform’s designated support channels.

Personal data collected by Winmatch is used for specific, lawful purposes. No information is processed beyond what is necessary to fulfil those purposes.

Purposes of Data Processing

Collected information is used for the following:

• Account management: To register, verify, and maintain user accounts on the platform;
• Transaction processing: To facilitate deposits, withdrawals, and related financial operations;
• Service improvement: To analyse platform performance, identify technical issues, and enhance user experience;
• Compliance and fraud prevention: To meet obligations under Indian law, detect suspicious activity, and prevent financial crime;
• Analytics: To understand usage patterns and improve the overall quality of services offered;
• Marketing communications: To send relevant promotional materials to users who have opted in, in accordance with applicable regulations.

Lawful Basis for Processing

All data processing activities are conducted on one or more of the following lawful bases:

• User consent provided at the point of data collection;
• Contractual necessity, where processing is required to deliver agreed services;
• Legal obligation, where processing is mandated by applicable law;
• Legitimate interest, where processing supports the safe and effective operation of the platform without overriding user rights.

Users are informed of the applicable basis at the time their data is collected, and processing does not extend beyond the stated purposes.

Accessing and Updating Personal Data

Users have the right to access, review, and manage the personal data associated with their Winmatch account at any time.

Users may review and update their account information directly through the account settings section of the platform. Any changes to contact details, personal information, or communication preferences can be made through this interface.

Correction and Deletion Requests

Where information held on file is inaccurate, users may submit a correction request through the platform’s customer support. Requests for data deletion are processed in accordance with applicable legal requirements. Certain data may be retained for mandatory periods as required by Indian law, including obligations related to anti-money laundering and financial record-keeping.

Consent to Security and Payment Processing

By using Winmatch, users acknowledge and consent to the following:

• The platform may conduct identity and security verification checks as part of its compliance obligations;
• Payment data is processed by third-party payment service providers, which operate under their own data protection frameworks;
• Such processing is necessary for the secure and lawful handling of financial transactions on the platform.

Winmatch is an online gaming and sports betting platform intended exclusively for individuals aged 18 years and above. The platform does not knowingly collect, store, or process personal data from minors.

Age Verification Limitations

The platform operates online and cannot independently verify the age of every user without the submission of valid identity documents. Users are required to confirm that they are of legal age during the registration process. Where there is a reasonable basis to believe that a user is under 18, the account will be suspended pending verification.

Parental or Guardian Requests

If a parent or legal guardian becomes aware that their child has registered on the platform and provided personal data without authorisation, they may contact Winmatch through the designated support channels. Upon verification of the request, the minor’s account and all associated personal data will be deleted without undue delay, except where retention is required by law.

Winmatch encourages responsible use of the internet and strongly advises parents to monitor and restrict access to online gambling platforms for individuals under the age of 18.

As an online platform operating across multiple jurisdictions, Winmatch may transfer or allow the processing of personal data in countries outside India, including locations where the platform’s technology partners, payment processors, or service providers are based.

Basis for International Transfers

By registering and using the platform, users provide their consent to the transfer of their personal data to other countries for the purposes described in this policy. Such transfers are carried out only to the extent necessary to deliver the services requested by the user.

Confidentiality Obligations of Partners

All third-party partners and service providers that process personal data on behalf of Winmatch are contractually required to maintain appropriate confidentiality and data protection standards. These obligations are consistent with the protections afforded under applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023.

Winmatch takes reasonable steps to ensure that personal data transferred internationally receives an adequate level of protection, regardless of the jurisdiction in which it is processed.

This Privacy Policy constitutes a binding document governing the relationship between Winmatch and its users with respect to the collection, use, and protection of personal data.

Scope and Application

The terms set out in this policy may alter, limit, or clarify the scope and effect of applicable rules concerning data processing and user rights. The disclaimer applies from the moment a user accepts this policy, including through any of the following actions:

• Signing or electronically accepting the policy during account registration;
• Proceeding with the use of the platform following notification of the policy;
• Acceding to the terms through continued engagement with Winmatch services.

Effect of Acceptance

Acceptance of this policy indicates that the user has read, understood, and agreed to all terms contained herein. Users who do not agree with any part of this policy are advised not to use the platform. The most current version of the policy, as published on the website, governs all interactions between users and the platform from the date of its publication.

Cookies are small text files placed on a user’s device by a website during the course of a browsing session. Winmatch uses cookies and similar tracking technologies to support the operation, analysis, and improvement of its online services.

Purposes of Cookie Use

Cookies are deployed on the platform for the following purposes:

• Statistical analysis: To collect aggregated data on how users interact with the website, enabling performance evaluation;
• Behavioural analysis: To observe navigation patterns and identify areas of the platform that require improvement;
• Personalisation: To remember user preferences and deliver a more tailored browsing experience;
• Service improvement: To test new features and assess the effectiveness of platform updates.

Cookie Retention

Cookies placed on user devices are retained for a period of up to 12 months, after which they expire automatically. Users may also manage or delete cookies through their browser settings at any time, though doing so may affect the functionality of certain features on the platform.

By continuing to use the Winmatch website, users consent to the placement and use of cookies as described in this section.

The use of the Winmatch platform, including browsing the website, creating an account, or engaging with any of its services, constitutes full and unconditional acceptance of this Privacy Policy.

Current Version Prevails

Winmatch reserves the right to update or amend this policy at any time to reflect changes in applicable law, platform operations, or data handling practices. The most recent version of the policy, as published on the official website, supersedes all previous versions and governs the relationship between users and the platform from the date of its publication.

Users are advised to review this policy periodically to remain informed of any updates. Continued use of the platform following the publication of a revised policy constitutes acceptance of the updated terms.

Winmatch may share personal data with third parties under specific and limited circumstances, as described in this section.

Circumstances for Data Sharing

Personal data may be disclosed to third parties in the following situations:

• Legal compliance: Where disclosure is required by applicable Indian law, court order, or regulatory directive;
• Dispute resolution: Where sharing is necessary to investigate, prevent, or resolve a legal dispute involving the user or the platform;
• Contractual arrangements: Where third-party service providers require access to personal data to deliver services on behalf of Winmatch, such as payment processing, identity verification, or customer support.

Notification of Third-Party Sharing

Where third parties are listed as data recipients on the platform, users are informed accordingly. In cases where the identity of a third party cannot be disclosed, users will be notified of the purpose and scope of the data sharing prior to or at the time of disclosure.

Consent Through Use

By providing personal data on the platform and continuing to use its services, users consent to the sharing of their information with third parties in the circumstances described above. Winmatch does not sell personal data to third parties for commercial purposes.

The Winmatch website may contain links to external websites operated by third parties. These links are provided for informational or functional purposes and do not constitute an endorsement of the content, services, or privacy practices of those websites.

Independent Privacy Policies

Each external website linked from the platform operates under its own privacy policy and data handling practices. Winmatch has no control over, and accepts no responsibility for, the collection, processing, or use of personal data by any third-party website.

User Caution Advised

Users are advised to exercise caution when navigating to external websites from the platform. Before providing any personal information on a third-party site, users should review the applicable privacy policy of that website to understand how their data will be handled.

Winmatch is not liable for any loss, damage, or harm arising from the privacy practices of external websites accessed through links on its platform.